Episode 118

full
Published on:

30th Nov 2023

Creating an Intentional and Personalized Client Experience with Brittney Johnson

If you're a service-based business owner, it's important for your clients to feel seen and appreciated. From intentional touch points in your workflow to the surprise and delight gifts you pick out for your clients, Brittney Johnson believes in the power of an intentional and personalized client experience. In today's episode, Brittney discusses how to map out your client experience, where to include intentional messages and reminders for your clients, and why personalize connection is so important!

Today's episode is brought to you by my Client Hub Template inside the DIY Systems Template Shop. Business owners often have their client information spread across a variety of different tools, making it hard to access the information they need to make critical decisions. That's why I built the Client Hub Template for Airtable, to take the guesswork out of building your own!


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Mentioned in this Episode

Jordan Gill

Dialpad

Steph Taylor

Never Lose a Customer Again


Connect with Brittney

Facebook: https://www.facebook.com/customerexp.strategist?mibextid=LQQJ4d

Instagram: https://www.instagram.com/virtualsynergyconsulting/

LinkedIn: https://www.linkedin.com/in/brittneyjjohnson

Show artwork for Business-First Creatives

About the Podcast

Business-First Creatives

Every creative deserves to turn their craft into a business that brings them joy and profit. Here you'll find a no-BS approach to what it takes to put the business first, prioritizing the systems and strategies that will actually move the needle and ensure your creative business is profitable rather than an expensive side-hustle. Your host is Colie James, a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living!