Episode 229

full
Published on:

29th Jul 2025

How I’m Building My Offer Ecosystem Around the 3 Levers That Drive Client Experience

You don’t need to fix everything at once — but you do need to fix the thing that’s slowing you down.

In this episode, I’m walking you through the 3 essentials every creative business needs in their client experience and the 3 paths you can take to improve your systems based on your budget, time, and capacity.

Whether you’re ready to send better emails, book clients faster, or overhaul your entire process — this is how we find the right next step for you.

Links Mentioned

If you’re ready to improve your client experience but not sure where to start, head to coliejames.com/systems and listen to Fix It First — my private podcast that helps you figure out exactly what needs fixing first inside your client experience systems.

Want my eyes on your actual process? You can book a full Client Experience Audit at coliejames.com/audit.

If your proposal is the weak link, grab the five-minute booking Proposal Template at coliejames.com/dubsado-proposal-templates.

For those of you struggling with what to say and when, grab my free email writing guide Emails That Convert at coliejames.com/emails.

Or dive deeper with the full course, Email Like You Mean It, at coliejames.com/email.

And if you're ready to build your client experience systems from start to finish, you can either DIY with the CRM Blueprint at coliejames.com/crm-blueprint or join me for a more supported experience inside Systems in Session at coliejames.com/systems-in-session.

Show artwork for Business-First Creatives

About the Podcast

Business-First Creatives

Every creative deserves to turn their craft into a business that brings them joy and profit. Here you'll find a no-BS approach to what it takes to put the business first, prioritizing the systems and strategies that will actually move the needle and ensure your creative business is profitable rather than an expensive side-hustle. Your host is Colie James, a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living!