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Episode 268

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Published on:

19th Dec 2025

Personalizing the Client Communication Experience with Geneviève Masioni [Email Like You Mean It Case Study]

Wouldn't it be nice to automate 80% of your client communication, while still sending personalized emails and booking high-ticket clients? That’s exactly what Geneviève Masioni did after going through my program, Email Like You Mean It!

Today, Geneviève is joining me to break down how she revamped her entire client communication system using the exact tools, templates, and strategies I teach inside the course.

She went from rewriting the same messages and manually sending reminders to a streamlined, personality-driven system that books, upsells, and collects testimonials without her lifting a finger.

Mentioned in this Episode

Email Like You Mean It

Connect with Geneviève

Website: genevievemasioni.com/en

LinkedIn: linkedin.com/in/genevieve-masioni/

Free 15-min audit: genevievemasioni.com/colie

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About the Podcast

Business-First Creatives

Every creative deserves to turn their craft into a business that brings them joy and profit. Here you'll find a no-BS approach to what it takes to put the business first, prioritizing the systems and strategies that will actually move the needle and ensure your creative business is profitable rather than an expensive side-hustle. Your host is Colie James, a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living!