Episode 195

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Published on:

6th Mar 2025

How to Improve Your Client Experience: A Breakdown of My Audit Process [Client Experience Series Pt 1]

If this is the year you're looking to improve your client experience, you've come to the right place! Auditing your systems and workflows is key to not only improving your experience, but optimizing and refreshing it year after year. To kick off our new client experience series on the podcast, I'm sharing a breakdown of my own audit process and what I'm looking for in your systems!

Find it Quickly:

00:29 - Starting the Client Experience Audit

1:19 - Winter is Coming Series Recap

5:17 - Identifying Red Flags in Client Experience

6:21 - Steps in a Client Experience Audit

12:27 - Self-Audit Tools and Next Steps

Mentioned in this Episode

Winter is Coming Series:

Take the Self-Audit Quiz

Show artwork for Business-First Creatives

About the Podcast

Business-First Creatives

Every creative deserves to turn their craft into a business that brings them joy and profit. Here you'll find a no-BS approach to what it takes to put the business first, prioritizing the systems and strategies that will actually move the needle and ensure your creative business is profitable rather than an expensive side-hustle. Your host is Colie James, a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living!